Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The American Express business has two core types of customers. The Card Members that use our cards to make purchases, and the businesses that accept them. In Global Merchant & Network Services, we primarily focus on the businesses that accept our cards. We bring together the businesses that handle and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company's payment network and handles bank partnerships globally. This is an exciting time for GMNS. We are growing global acceptance of our cards, driving greater usage of our network, demonstrating our modern capabilities to gain broader revenue streams, and driving innovation both in-house and with partners. To put the scale of our global reach in numbers:

• More than 80 million global locations accept American Express payment products
• We operate in 198 countries and territories
• We have 135+ million cards in force, that perform 12 billion transactions per year and supply more than $1.5 trillion in network volume
• We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf

This internship experience will offer you the opportunity to be part of an innovative and hardworking team focused on making American Express an indispensable payments partner to our merchants, delivering differentiated products and services and driving revenue growth for both merchants and American Express.



Role Specific Info

The Product Manager internship at American Express is an exciting opportunity to drive the vision, strategy, and development for our groundbreaking digital products and applications. The ideal candidate is a critical thinker and a problem solver who can balance business, technical, and industry knowledge to deliver innovative solutions that will directly benefit our customers. The Product Manager role requires you to collaborate with multiple collaborators across the organization to handle the end-to-end lifecycle of a product or application. This is an extraordinary opportunity to stay on the cutting edge of innovative and ground-breaking digital solutions and directly chip in to the success of American Express.

What type of work can you expect?

• Define the product vision and strategy, go to market and distribution plans, and product value proposition.
• Conduct market research, supervise industry trends, and evaluate the competitive landscape to develop insights and see opportunities to improve product strategies and roadmaps.
• Define capabilities for new payment products, capabilities, and services, identify/prioritize use cases, and design "minimum viable product" features and user stories to ensure a focus on delivering maximum value.
• Collect and synthesize product important metrics, conduct data analytics, and develop solidly built cases to drive actionable insights and steer the product strategy.
• Design and lead test & learn pilots, and leverage findings to refine the product roadmap.
• Own, maintain, and prioritize the product roadmap including new capabilities, features, enhanced services, expanded markets, product integrations, updates to specifications, decommission of products, etc.
• Partner with Delivery and Technology teams to groom, prioritize, and complete the product backlog in an agile environment.
• Support the development of new and emerging products, services, features and/or technology applications and platforms, including writing user stories, defining personas, writing features, etc.
• Engage with internal business partners (e.g., Technology, Data Analytics, other Product groups, etc.) to understand customer needs and difficulties, flesh out use case details, collaborate on new product concepts, and co-develop solutions.
• Run projects from concept through execution by collaborating with the crucial teams to craft a rich and engaging customer experience.

Skills/Experience

• Relevant experience: 3-5 years minimum experience in Strategy, Product Management, Product Development, and/or Management Consulting.
• Passion for payments and innovation: Passion for emerging payments, FinTech and the evolving payments landscape. Knowledge of payments industry and dynamic technologies a plus.
• Critical thinking: Ability to synthesize and translate market and industry trends into opportunities for AXP to drive digital spend and further improve our customer offering.
• Problem solving: Strong analytical and problem-solving skills with the ability to distill down sophisticated concepts or problems.
• Project management experience: Outstanding organizational skills with the ability to autonomously lead several initiatives at once and get results in a fast paced, multi-partner environment with constant change.
• Intellectual curiosity: High-intellectual curiosity, out-of-the-box, inventive & critical thinker with experience in innovatory problem solving and strategic thought leadership.
• Daring spirit: Proactive self-starter with a proven track record for navigating sophisticated and highly matrixed organizations in order to implement and deliver results.
• Collaborative teammate: Ability to collaborate with internal partners and efficiently operate in ambiguity, white space, and constantly evolving priorities.
• Effective communicator and executor: Excellent written and oral communication skills, proficient in developing excellent quality presentations and results for an executive audience.

Requirements/Qualifications

• Currently enrolled in a full-time Master's or Graduate degree program.
• Students must have a graduation date between December 2024 and June 2025.
• Experience in the payments industry is a plus.

Salary Range: $38.45 to $87.00 hourly + sign-on bonus

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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